FAQ

Ordering

How do I place an order?
Select the products and size you want, add them to your cart and proceed to checkout. Enter your contact details and choose your preferred delivery and payment method.

What payment methods can I use?
At Dreamb, you can pay for your order using several different payment methods. The available options at checkout include:

• Card payment

• PayPal

• Klarna

• Klarna – Pay with Klarna

• MobilePay

• Sports and exercise benefits (available in Finland only for sports and dance services, not for dancewear)

• Google Pay

• Shop Pay

Payment methods may vary depending on your order and delivery country. You will always see the payment methods available for your order at checkout.

Can I change or cancel my order?
If you would like to change or cancel your order, please contact our customer service as soon as possible. If your order has not yet been processed or shipped, we may be able to make changes to your order.

You can also submit a cancellation request through your Shopify customer account.

Delivery

How quickly will my order be shipped?
The normal estimated production and processing time for orders is approximately 2–7 business days. This is an estimated average production and processing time and is not a guaranteed delivery timeframe.

During campaigns, new collection launches, seasonal periods and other peak times, the number of orders may increase quickly. In these situations, production and processing may take longer than usual.

Some of our products are always made to order, while our most popular products are also kept in stock. We are continuously working to increase our stock levels.

I received a shipping notification, but my package has not been shipped yet. What does this mean?
No worries! If you have received a notification stating that the shipping company is waiting for your package, it means that your order has been printed and placed in our processing queue. The processing time depends on the current order volume, and we sew and process orders in the order they are received.

How are orders delivered in Finland?
In Finland, packages are delivered via Matkahuolto's XXS or Lähellä services.

How are orders delivered to EU countries?
Orders to EU countries are delivered via PostNord, GLS or UPS.

Do you ship internationally?
Yes. We ship orders to Finland and EU countries.

Can I track my order?
Yes. You will receive a tracking number by email to the email address provided when placing your order.

Customization

Can I customize a product?
Some products can be customized. Available customization options are always stated on the individual product page.

How do I add customization to my order?
Add the separate "Product Customization" product to your cart and write the details of your requested customization in the message field.

How long does it take to make a customized product?
Customized products normally take a few days longer to produce than standard products. During busy periods, the production time may be longer.

Sizes and Products

How do I choose the right size?
Product-specific size guides can be found on the individual product pages. If you are between two sizes or need help choosing the right size, please contact our customer service.

How do Dreamb clothes fit?
The fit varies between products. Where possible, product descriptions include information about the fit, looseness, fabric stretch and the size worn by the model.

Are all products in stock?
Not all products are continuously kept in stock. Some of our products are made to order, meaning they are produced after you place your order.

Materials and Production

Where are Dreamb products made?
Dreamb is a small Finnish craft business. Our products are mainly made in Finland, while our best-selling styles are also produced at our partner sewing workshop in Estonia.

What materials do you use?
We use, among other materials, recycled and OEKO-TEX® certified materials as well as high-quality European fabrics. Materials vary by product, so you can always find the exact material information in the individual product description.

Why are some products made to order?
We want to avoid unnecessary overproduction and produce our products as much as possible according to actual demand. Our Made to Order model allows us to keep our stock at a sensible level and reduce unnecessary production.

Product Care

How should I wash Dreamb products?
Always follow the care instructions provided with the product or stated on the product page. In general, we recommend washing garments inside out, avoiding unnecessarily high temperatures and using a laundry bag whenever possible.

How can I keep my Dreamb products in good condition?
Proper care helps extend the lifetime of your garments. Follow the washing and care instructions and avoid unnecessary wear and overly harsh washing.

Returns and Exchanges

Can I return an item I ordered?
Yes. Online purchases have a 14-day right of withdrawal. For detailed return instructions, please see our Delivery and Returns page.

Can I exchange an item for a different size?
Yes. You can exchange an item for a different size of the same product or for another product of the same price.

How much does a return cost?
For a full order return in Finland, we charge a €4.90 return fee, which partially covers the costs associated with the return shipment. Partial returns and exchanges are free of charge.

For international orders, the customer is responsible for the costs of returns and exchanges.

Can I return only part of my order?
Yes. Partial returns are possible and no return fee is charged for partial returns in Finland.

How do I return a promotional product?
For returns of products purchased as part of a promotion, the terms of the promotion will be taken into account when processing the return. For more information, please see our Delivery and Returns page.

Customer Service

I can't find the answer to my question. How can I get help?
If you cannot find the answer to your question, please contact our customer service. We are happy to help with products, sizing, orders and returns. Our customer service is available via chat and email.

Email: office@dreamb.fi