Delivery and return

Delivery Time

Orders are normally processed within 2–7 business days, after which your order will be shipped. Campaigns, seasonal periods, weekends and public holidays, as well as delays during transportation, may affect the delivery time.

Please contact our customer service if you have not received your order within 14 business days.

Please note that although we are continuously increasing our stock, some of our products are always made to order.

Packages in Finland

Packages are delivered via Matkahuolto's XXS or Lähellä services. Please remember to include your phone number when placing your order so that you can receive delivery notifications.

Packages in the EU

Packages are delivered via PostNord, GLS or UPS. Please remember to include your phone number when placing your order so that you can receive delivery notifications.

Delivery Method and Shipping Costs

We deliver orders as packages. Shipping costs include both delivery and packaging fees.

We deliver orders to Finland and EU countries.

Tracking Your Shipment

Once your order has been shipped, you will receive a tracking number by email to the address provided when placing your order.

Return and Exchange Policy

We hope you love our products as much as we do ♡. If you wish to cancel your order or return a product, you can do so within 14 days of receiving your order.

You may inspect and try on the product in the same way as you would in a physical store. Returned products must be in essentially unchanged and saleable condition. If a product has been used or handled more than is necessary to establish its characteristics or functionality, we may deduct any reduction in value from the refund.

Socks, tights and underwear can only be returned if the original packaging is unopened and sealed where opening the packaging would make the return inappropriate for health or hygiene reasons.

Return Instructions

Please pack the returned products carefully, preferably in their original packaging, and include your contact information and order number.

For a full order return in Finland, a €4.90 return fee will be charged. Exchanges and partial returns are free of charge.

For international orders, the customer is responsible for the costs of exchanges and returns.

Returns in Finland

Tape the return form that came with your order to the package and return the securely packed package to a Matkahuolto service point. The service representative will register the return shipment.

If you have lost the return form, please contact us at office@dreamb.fi.

Returns from the EU

For international orders, the customer is responsible for the cost of returning or exchanging the products.

Please return the package using the return details provided on the back of your order dispatch note. If you have lost the return information, please contact us at office@dreamb.fi.

Keep your return shipment receipt until you have received your refund or confirmation that your return or exchange has been processed. The receipt serves as proof of the return if the package is lost during transportation.

Once the returned product has been received and processed, the refund will be issued to the original payment method.

If the return shipment is lost during transportation, Dreamb is not responsible for refunding products that have not been received by us unless the customer can prove that the products were sent back. The return shipment receipt serves as proof of the return.

Promotional Offers

If you wish to return products purchased during a “Buy 3, Pay for 2” campaign or a similar promotion, the promotion will be taken into account when processing the refund.

If you return the product you received for free, no refund will be issued for that product because it was not charged.

If you return one or more paid products but keep the free product, the promotional discount will no longer apply. In this case, the original price of the free product will be deducted from the refund.

Exchanges

Exchange for a product of the same or lower price

You can exchange a product for a different size of the same product or for another product of the same price. Unfortunately, we cannot reserve products in advance for exchanges.

Please send the product back to us following the return instructions above. Once your package has arrived and been processed, we will check product availability and send the replacement item.

If the requested size or product is out of stock, we will issue a refund to the original payment method.

You will receive an email confirmation once your return or exchange has been processed.

Exchange for a more expensive product

To exchange a product for a more expensive item, return the original product and place a new order. Select “exchange or additional order” as the shipping method for the new order.

Cancelling an Order

You can submit a cancellation request for an online order through your Shopify customer account. The cancellation function can be found in your order details.

You can also contact our customer service to cancel your order.

Please note that simply failing to collect a package does not constitute a cancellation request.

Failure to Pick Up an Order

It is the customer's responsibility to ensure that the package is collected from the collection point within the specified time.

If an order is not collected and no cancellation request has been submitted, the package will be returned to us. We will refund the order to the original payment method after deducting the costs incurred from the delivery and return of the package.

Uncollected packages will not be reshipped automatically.